Why can't a user see a vehicle?

Why can't a driver see their vehicle?

People with the Vehicle user role only have access to the mobile app (see how to log in to the Navifleet Manager app). If, after logging in to the mobile app, a vehicle user cannot see any vehicle, it means they are not using any vehicle at that moment.

Vehicle users only see the vehicles currently assigned to them. A vehicle is assigned to a user by means of a vehicle handover.

Why can't a driver see a shared vehicle available for collection?

Every user can collect an available shared vehicle themselves. For a vehicle to appear on the list of vehicles available for collection, the following criteria must be met:

1. In the Handover methods field, the Self-service vehicle collection box must be ticked.

2. The vehicle must not be assigned to any user (status: Available)

3. The vehicle user must have access to the vehicle group the shared vehicle belongs to. To learn how to assign vehicles to groups, read the article What are Groups and what is their role? And if you want to learn how to manage user permissions, click here.

Why can't a fleet coordinator see their vehicles?

A person with a permission level higher than Vehicle user sees the vehicles they are using and those that belong to the groups shared with them. If a fleet coordinator cannot see all vehicles, check whether all vehicle groups have been shared with them. Read the information on sharing groups with users.